I haven't received my ticket

If you have purchased a ticket from our website, these tickets are sent via email. Inside this email is an individual link to the festival, followed by your voting link and a unique code to place your votes.

Please ensure the email you typed in has no typos and is the same email you are checking. Please also ensure you have checked your spam/junk and promotional folders as they often do sneak their way into there. 

If your ticket hasn't found it's way to you within the hour of purchase, please reach out to support@liftoff.network using the same email you input when you attempted to purchase the ticket. 

A member of the team will be in contact within one working day on weekdays. 

If this happens during the weekend, do not worry, a team member will be in touch with you on Monday with a link and a voting code that will be held open for a few days past the festival's official deadline. 

If you have purchased your ticket on Vimeo, this should let you into the festival straight away. Please then email support@liftoff.network for your voting link. Please make sure you attach a receipt or invoice of your purchase so we can send you the correct voting link corresponding to the correct Programme you have purchased.